FAQ
Frequently asked questions
Here are some common questions about our company.
Bacco Market offers a curated selection of Italian grocery products, espresso bar services, and ready-to-eat items. We focus on delivering authentic Italian flavours through our convenience store, coffee counter, and specialty food offerings.
You can contact our team by emailing info@baccomarket.com or by calling +1 866-752-3908 during our business hours. You can also reach us through the contact form on our website.
We’re committed to responding promptly and helping you with any questions about our products, orders, or in-store services.
We accept returns for non-perishable, unopened products within 14 days of purchase, with the original receipt. Items must be in their original packaging and in resalable condition.
Perishable items — including fresh, refrigerated, frozen, and ready-to-eat products — cannot be returned for safety reasons.
If a perishable item is defective or was purchased in unsatisfactory condition, please contact us on the same day and we will review the issue and offer a replacement or refund when appropriate.
Refunds for eligible returns are processed to the original payment method and may take 3–7 business days to appear.